‘I joined Greenshields Cowie in 2014. During a short space of time I have been involved in a number of important initiatives to review and improve the way we work and how we can better serve our clients. It’s very satisfying to lead the way implementing new due diligence procedures which is so important in our line of work. I frequently travel to our Liverpool office to train staff in the use of new IT systems as we continually look to modernise and improve internal processes.
It’s important to constantly challenge ourselves to be better and I like to be a part of the drive forward. Customer care has always been extremely important to me, and it’s great to work for an organisation that focuses on that aspect of our service so thoroughly.’